CUSTOMER SERVICE
Email: info@KellyMaglia.com
Please feel free to email us anytime with your questions, comments or concerns. We wanna know everything – the good, bad & ugly.
No orders will be taken via email or phone. Please use go to Couture Off The Rack to get your Kelly Maglia couture now! If you have any concerns please feel free to call us. You may leave a voicemail 24hrs a day. We return all phone calls between 12pm and 5pm Pacific Time. Phone: 310-962-9784.
SHIPPING TIMES: Orders are processed within 2 business days after the order is placed. This DOES NOT guarantee the parcel will be delivered at that time. Orders are shipped via U.S. Postal Service Priority Mail with Signature Confirmation, which is usually a 2-5 day service to anywhere in the USA. You should expect your order to arrive:
IN-STOCK ITEMS 1-2 weeks
BACK-ORDERED or SPECIALTY ITEMS 2-6 weeks unless otherwise noted.
SHIPPING RATES: {USD}
| From |
To |
Rate |
| $0.01 |
$99.99 |
$10.50 |
| $100.00 |
$149.99 |
$13.50 |
| $150.00 |
$249.99 |
$16.00 |
| $250.00 |
$349.99 |
$18.00 |
For orders of $350 or more, please email info@kellymaglia.com for the proper shipping rate.
Why do orders take so long to ship? Many of our garments are hand-made by our dedicated seamstresses in Los Angeles. This process takes time, but it ensures that each garment is made with care and precision. Our garments are also made of specialty fabrics, which can sometimes take time to receive. If there is ever a considerable delay to the production of your garments, we will alert you before your order is processed and you will have the option of a complete refund.
INTERNATIONAL SHIPPING:
Canadian Delivery: International Delivery:
Order Subtotal |
|
Shipping |
|
Order Subtotal |
|
Shipping |
$0.00 - $100.00 |
|
$18.50 |
|
$0.00 - $100.00 |
|
$37.50 |
$100.01 - $150.00 |
|
$19.75 |
|
$100.01 - $150.00 |
|
$41.50 |
$150.01 - $250.00 |
|
$20.75 |
|
$150.01 - $250.00 |
|
$42.50 |
$250.01 - $350.00 |
|
$21.75 |
|
$250.01 - $350.00 |
|
$44.50 |
For orders of $350 or more, please email info@KellyMaglia.com for the proper shipping rate.
TRACKING: Orders are shipped with U.S. Postal Service Signature Confirmation. This service has a tracking number that will provide you with delivery information only. You will be e-mailed a confirmation after your order is processed with this tracking number.
RETURN POLICY: You are welcome to exchange any unworn, undamaged items. We must receive your returned items within 30 days of you receiving your shipment. Once we receive your returned items, you then have 6 months to choose alternative items or sizes. If you choose an alternative item with a different price you will either owe the balance at the time of the exchange or we will hold your credit for 6 months. Original tags must be attached. Original receipt must accompany the returned package. Exchanges are treated as new orders, so please allow up to 6 weeks for processing and re-delivery. There are no refunds.
To exchange a garment, please send package with original tags, receipt and instructions for replacement to:
Kelly Maglia Couture
605 Camino Tampico
Anaheim, CA 92808
We DO NOT have a store or showroom.
